Refund policy

Returns & Refunds Policy

Last updated: October 2026

At APS Global Foods, we take great pride in the quality and freshness of our products. Please read our policy carefully before placing an order.

No Returns on Food Products

As all our products are perishable food items (sweets, savories, and gift boxes), we are unable to accept returns once an order has been delivered. This is in accordance with standard food safety and hygiene regulations.

Damaged, Incorrect or Spoiled Orders

If your order arrives damaged, tampered, incorrect, or in an unsatisfactory condition, please contact us within 24 hours of delivery with the following:

Your order number
A clear photo of the product and packaging

We will arrange a full replacement or refund at no extra cost to you after reviewing your request.

Order Cancellations

Orders can be cancelled within 2 hours of placement for a full refund. After this window, cancellations may not be possible as orders move quickly into preparation and dispatch.